"Wipro Infotech" Hiring : Network Operator

Company      Wipro Infotech
Website        www.wipro.com
Eligibility      B.Sc, BCA, B.Tech/B.E, Diploma, M.Tech
Experience   0-5 Years
Location       Across India

Job Role: Network Operator (Field Engineer)

Job Summary :

• 4 years of experience in handling Desktop and laptops of the models available at customer location
• Modems, L2 circuits,Lease line maintenance,LAN, field level troubleshooting
• Experience in handling data center operations Good Customer handling skills First Level Exposure to the technologies (DATA CENTRE) at CUSTOMER LOCATION
• B. Sc / BCA or higher or Diploma (3 Years) in Computers/ Electronics
• Knowledge of application/database operations and administration activities Execute queries to generate reports

Interested candidates send your updated resume to sahana.prabhakararao@wipro.com

JD:

     To provide second Level Support for all the End user Problems and also coordinate and support the Data CenterSupport Team for any LAN Activity.

• Coordinate with the hardware support team for all Replacements and Repairs.
• Update the Service Desk team either through phone or mail or online updation for the status of the ticket that they are handling.
• Front end escalations from end users and notify the service delivery head on any operational escalations and complaints
• Constantly update the knowledge base on known issues within CUSTOMER Environment so that they can use it for subsequent tickets
• Pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues
• Does random audit on the anti-virus status on the desktops and take necessary corrective action
• Assists CUSTOMER in movement of the assets from one location to another
• Install new desktops / software / hardware and peripherals and also assist in disposal of the same. Perform Shutdown and subsequent start-up of the Applications, Databases and the underlying Servers in a structured way. Perform SOD & EOD activities.
• Ensure all the backups and restorations as per the schedule.
• Follow daily application checklists and services for respective servers.

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